Refund Policy

Refund Policy

Last updated: February 17, 2026

Our Commitment to Quality

At Adelitas Coffee Co, we take pride in delivering the freshest, highest-quality specialty coffee to your door. We want you to be completely satisfied with every order. This policy outlines our approach to refunds, returns, and exchanges.

Damaged or Defective Items

Please inspect your order immediately upon delivery. If you receive a defective, damaged, or incorrect item, contact us right away so we can evaluate the issue and make it right.

Important: We are not responsible for any grinder damage caused by rocks, green coffee beans, or any foreign objects found inside the coffee bag. Please inspect coffee before grinding.

To report a damaged or defective item:

  • Contact us within 7 days of receiving your order
  • Provide photos of the damaged item and packaging
  • Include your order number and description of the issue

Our Return Policy

Due to the perishable nature of our fresh-roasted coffee and food safety regulations, we cannot accept returns on any products, including:

  • Opened or unopened coffee bags
  • Custom or special orders
  • Personalized items
  • Sale or discounted items
  • Gift cards

Exchanges

We do not offer exchanges at this time. If you received a damaged or incorrect item, please contact us and we will work with you to resolve the issue.

Refund Policy

Refunds are not available on correctly dispatched orders. We carefully prepare and package each order to ensure it arrives fresh and in perfect condition. All sales are final once the order has been properly shipped.

However, if we made an error with your order (wrong item shipped, defective product, or shipping damage), we will work with you to find a satisfactory resolution.

Quality Guarantee

While we cannot accept returns on correctly shipped orders, we stand behind the quality of our coffee. If you have concerns about the quality or freshness of your coffee, please reach out to us. We value your feedback and want to ensure you have the best experience possible.

How to Contact Us

If you have any questions about our refund policy or need assistance with an order issue, please visit our Contact page to get in touch with our customer service team. We're here to help!

Response Time: We typically respond to all inquiries within 1-2 business days.